FAQ

Common questions from legal and insurance teams before placing requests.

Do you retrieve both standard records and x-rays?

Yes. Standard record retrieval and x-ray retrieval are separate service lines with transparent pricing.

How are no-record and cancelled requests billed?

No-record and cancelled requests are each billed at $30.00 per record type.

Do you support certified / affidavit retrieval?

Yes. Certified / affidavit retrieval is available at $10.00 per record type.

Can I request rush handling?

Yes. Rush order requests are available at $10.00 per record type.

Do you provide post-retrieval analysis?

Yes. Record Reviews are billed at $35.00/hour and Medical Chronology at $450.00 each.

How does your process work?

Submit request and authorization, we handle provider outreach/follow-up, then perform QC and secure delivery.

Do you follow secure handling practices?

Yes. Our model is built around secure handling and compliance-aligned workflow principles.

How do I start?

Use the contact page to submit your request and required details.